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Shipping Policy

Shipping Rates

Free Shipping On Order Over $25 in US!

For other countries, it takes $7.97 for Standard shipping and $10.95 for Expedited shipping.

Shipping Times

Please allow 2-4 weeks for delivery due to high demand and COVID-19.

Note:  In many areas Saturday and Sunday delivery may be available. 

Shipping methods: Ocean transport
Shipping fee: Expedited    0lb–1lb              $6.90
                      Standard     0lb–5lb              $4.90    
                      Expedited    0lb–1lb              $6.90
                      Standard     $25.00 and up   Free

About Our Returns Policies

Items purchased from Gili Toy, including fulfilled by Amazon, can be returned within 30 days of receipt of shipment in any cases.

Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Your return label will require you to return the item at your own expense. Amazon will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact our Customer Service Center to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.

Let us know, if you have any questions or unsatisfactory before you issue the return. Because you may get a new one without return.

We take every responsible for our products, any quality problem can get a same new one without return the old.